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INTRODUCTION TO

EV CARE

At EVunited, we know that your investment in electric vehicle charging is important to you. That's why we're excited to offer EV CARE as a service to our clients, as it further protects your investment. In addition to the warranty and maintenance offered by the EVSE vendor, EV CARE gives our team the ability to act as an intermediary between you and the vendor post-installation.

EV CARE is designed to maximize the longevity and functionality of your charging stations. As an added level of protection, our team will act as an intermediary between you and the vendor post-installation. This allows us to handle any issues that may arise with your installation so that you don’t have to worry about it.

Who do I contact if I encounter an issue? 

EVunited is committed to helping you have the best customer experience, whether you have invested in Electric Vehicle Charging or Solar.  Below you will find guidance on when to engage EVunited for Customer Care. If you have a direct support agreement (hardware or parts warranty) with the manufacturer of the EV charging station or Solar equipment, or an active contract with a Network Vendor, we encourage you to initially reach out directly to the manufacturer or network vendor for support. Should you be in need of escalating your support request or have a direct support agreement with EVunited, please contact our EVunited Care Team for further support.

 

EVunited EV Care 

EVunited EV Care support requires that site host customers maintain an active support contract with EVunited. If you need to escalate your issue or need incident support from EVunited, please submit your request via the form provided below or email us at evcare@EVunited.com.

If you have interest in establishing an EV Care agreement with us, please contact us at sales@EVunited.com to learn more. EV Care provides coverage of various brands of EV charging stations, including stations that may no longer be covered under original manufacturer warranty, with the option to establish "preventive" maintenance.

 

STATION HARDWARE or NETWORK ISSUE

If you have an active support contract, please consider reaching out directly to the station manufacturer or network provider for immediate support.  If the station appears to be "offline" and not connected to the network, we recommend engaging the network service provider initially to further diagnose and assess. If you have an active support agreement with EVUnited or need to further escalate your support incident, please fill out the form below and submit your request for support.

 

GENERAL SUPPORT 

For general support for EV charging or Solar related issues, please submit a request for support to our EV Care Team via the form provided below. If you have a direct support agreement or warranty with the manufacturer, please consider contacting them directly.

 

EV DRIVER SUPPORT

Please call the support # located on the charging station or within the EV Driver mobile app.  To obtain the EV Driver mobile app, please download the app from the the Apple or Google Play store.  Prior to initiating a charging session, you will likely need to install the app on your Smart Phone and establish an account.

NOTE:  EVunited does not provide direct EV Driver support, unless you are using the EVunited Network app.

EV CARE - Support Form 

Please fill out the form below to submit a support issue. 

Charging Forward.  Together.