EV CARE

INTRODUCTION TO

EV CARE

At EVunited, we know that your investment in electric vehicle charging is important to you. That's why we're excited to offer EV CARE as a service to our clients, as it further protects your investment. In addition to the warranty and maintenance offered by the EVSE vendor, EV CARE gives our team the ability to act as an intermediary between you and the vendor post-installation.

EV CARE is designed to maximize the longevity and functionality of your charging stations. As an added level of protection, our team will act as an intermediary between you and the vendor post-installation. This allows us to handle any issues that may arise with your installation so that you don’t have to worry about it.

Who do I contact if I encounter an issue? 

EVunited is committed to helping you have the best customer experience, whether you have invested in electric vehicle charging or solar.  Below you will find guidance on when and how to engage EVunited for Customer Care.

STATION SOFTWARE / NETWORK ISSUE - 

Please consider reaching out directly to the network service provider.  If the station appears to be "offline" and not connected to the network, we recommend engaging the network service provider directly to remediate.

CUSTOMER CARE SUPPORT - 

EVunited Customer Care support requires that customers maintain a valid and current support contract with EVunited. If you have a direct maintenance and support agreement with the EVSE station vendor, please contact the EVSE vendor directly for support.

GENERAL SUPPORT - 

For general support or if you are not certain if your station issue is software, hardware, or network connectivity related, please submit a request for support to our EV Care Team via the form provided below.

STATION HARDWARE ISSUE -

Please reach out to EVunited Customer Care and submit a support request via the form provided below.

EV DRIVER SUPPORT -

Please call the support # located on the charging station or within the EV Driver mobile app.  To obtain the EV Driver mobile app, please seek to download the app from the the Apple or Google Play store.  Prior to initiating a charging session, you will likely need to install the app on your Smart Phone and establish an account.

NOTE:  EVunited does not provide EV Driver support.

EV CARE - Support Form 

Please fill out the form below to submit a support issue. 

Thank you for being a valued EVunited customer. We hope to keep your site-host experience as simplified and rewarding as possible. Let's charge forward together!