EVunited has you covered. ChargePoint support.
Who do I contact if I encounter an issue?
If there is an apparent issue with the station software or cloud-based network service from ChargePoint, reaching out directly to the support team at ChargePoint is recommended as part of your ChargePoint Assure Maintenance & Support Plan.
U.S. and Canada Toll Free: 1-877-850-4562
(Mon - Fri, 5 AM PST - 6 PM PST)
Should you wish to copy our Team on your support request or feel that escalation may be needed, please consider notifying the EVunited Team at (EVcare@evunited.com), as to alert us to your situation.
Do you need help assisting an EV driver with setting up a user profile on the network? This App provides site hosts and EV drivers with resources and tools for supporting EV drivers through the ChargePoint network.
You can download the app at:
For general EV Driver Support inquiries, ChargePoint's Customer Care Team can assist in answering any general questions you may have pertaining to EV drivers. You may also use the ChargePoint app to communicate any issues to ChargePoint.
ChargePoint has a direct website that is dedicated to providing EV driver with support 24/7. This website provides site hosts and EV drivers with resources and tools for supporting EV drivers through the ChargePoint network.
Thank you for being a valued EVunited customer. We hope to keep your site-host experience as simplified and rewarding as possible. Let's charge forward together!
EV Care support requires that customers maintain a valid and current support contract with EVunited.