EVunited has you covered. Greenlots support.
EVunited is committed to helping you make the most of your electric vehicle charging station investment. Below you will find guidance on when and how to engage Greenlots, as well as EVunited. Our intent is to simplify our customer care process by providing a single platform in which site hosts ("you") can use to quickly resolve issues.
Your EV Care Package Includes:
- Business Day Level 1 Support
- M-F 8am-5pm local time, excluding holidays
- Remote Diagnostics & Troubleshooting
- Station Monitoring (Up / Down status)
- Incident Management
- Onsite Technician Dispatch (as needed)
- Management of parts replacement, as covered by your EVSE vendor warranty
A networked EV charging station is complex.
There are several components to a charging solution. As each solution is unique - from the hardware, software, cloud network, and even driver support - it can be overwhelming for the site host to know who to contact when an issue arises.
Who do I contact if I encounter an issue?
If there is an apparent issue with the station software or cloud-based network service from Greenlots, reaching out directly to the support team at Greenlots is recommended. If the station appears to be "offline" and not connected to the network, we recommend engaging Greenlots directly to remediate. As Greenlots is the network provider for your station, they are equipped with a specialized team of professionals ready to assist you.
NOTE: When you open the support request with Greenlots, please be sure to disclose your company name, the unique ID associated with your troubled station and the EVSE manufacturer of your station. Please consider copying the EVunited Customer Care Team (EVcare@evunited.com) on the support request email that you submit to Greenlots.
In the case of an apparent station hardware issue, please reach out to EVunited Customer Care and submit a support request via the following customer care form.
EVunited Customer Care Form:
Do you need help assisting an EV driver with the Greenlots Mobile App? Or setting up a user profile? Greenlots' resource center provides site hosts with resources, "how-to" guides, and tools for learning how to support EV drivers through the Greenlots network.
EV Driver - Mobile App:
For general EV Driver Support inquiries, Greenlots' Customer Care Team can assist in answering any general questions you may have pertaining to EV drivers.
EV Driver Support: 855.900.7584
Thank you for being a valued EVunited customer. We hope to keep your site-host experience as simplified and rewarding as possible. Let's charge forward together! EV Care support requires that customers maintain a valid and current support contract with EVunited.